Shipping & Return


Fallen in love with something with PopSquare? We're here to make sure everything runs smooth and fast.

PopSquare processes and dispatches all orders within 48 hours following verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and Hong Kong public holidays.

Shipping 

Destination

Standard / Express

Courier

Delivery Fee

Transit Time

Hong Kong, Macau

Standard

SF Express

FREE

1 – 3 Days

China

Standard

SF Express

50 HKD

80 HKD (>5kg)

3 – 5 Days

Taiwan Standard SF Express

50 HKD

80 HKD (>5kg)

3 - 5 Days

 

International Orders 

All overseas orders are processed within 48 hours and shipped out within 2 business days, with the exception of public holidays. Orders will be shipped with various couriers such as DHL, DPEX or SF Express. Transit times typically take 2-7 business days depending on your location, we afraid we cannot guarantee the delivery arrival date. All deliveries can be tracked once we prepare your shipment confirmation.

Return conditions

You may return all full priced product ordered on the popsquare.com website for refund or exchange within seven (7) calendar days from the delivery date, Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging and plastic wrap. The original invoice must be provided with any return. 

Unfortunately, sale merchandise is final sale. We DO NOT offer returns, exchanges, or store credit on purchased sale items. 

To Return a product, please contact customer service at hello@popsquare.io

NOTE ABOUT CUSTOMS FEES

Please note that additional taxes and customs fees may apply at the cost of the customer. PopSquare is not responsible for any duties, customs, tariffs, taxes and VATs applied to your package. You will be responsible for paying additional charges for customs clearance. PopSquare is required by law to declare all items at their full price and cannot alter this amount to decrease international custom fees. For exact rates, please check with your local courier and customs office for more details.